Privacy Policy

1. Introduction

KiamPark SG ("we", "us", "our") is operated by MedNex Pte Ltd, a Singapore-based technology company. This Privacy Policy explains how we collect, use, and protect your personal data when you use the KiamPark SG app and website (collectively, the "Service"). By using the Service, you consent to the practices described in this policy.

2. Data We Collect

We collect the following types of data:

• Account data: Your email address and password (hashed) when you register for an account.
• Saved destinations: Locations you bookmark for quick access, stored linked to your account.
• Usage data: Search queries, app interactions, and device information used to improve the Service.
• Carpark data: Publicly available parking rates, availability, and promotional information sourced from official portals.

3. How We Use Your Data

• To provide and maintain the Service, including displaying carpark rankings and saved destinations.
• To improve our rate accuracy, coverage, and user experience.
• To send service-related notifications (e.g., password resets, account verification).
• To detect, prevent, and address technical issues or abuse.

We do not sell your personal data to third parties.

4. Data Sources

Parking rate and availability data is sourced from the Land Transport Authority (LTA), data.gov.sg, and official carpark operator websites. Promotional offers are sourced from malls' official websites and social media channels. This data is publicly available and used for informational purposes only.

5. Data Sharing

We do not share your personal data with third parties except as required by law, or with service providers who help us operate the Service (e.g., cloud hosting, authentication) under appropriate data protection agreements.

6. Data Security

We take reasonable measures to protect your personal data using industry-standard encryption and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us.

8. Your Rights

Under the Singapore Personal Data Protection Act (PDPA), you have the right to access, correct, or withdraw consent for the processing of your personal data. To exercise these rights, contact us through the links on our Contact page.

9. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal data, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy within the app. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact

If you have questions about this Privacy Policy or your personal data, please reach out via the links on our Contact page or visit mednex.sg.